Municipal Department
City of Olive Branch Utility Services
Serving Olive Branch and areas inside and outside city limits
Population served
54,025 people (EPA SDWA queue estimate for MS0170015)
State system code
FIPS 28
Billing frequency
Monthly. The City uses four billing cycles, mailing bills on the 1st, 5th, 15th or 19th according to location; customers have 15 days from the billing date to pay.
Provider briefing
How this utility’s billing works
City of Olive Branch Utility Services operates as a municipal department serving Olive Branch and areas inside and outside city limits. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Uniform minimum charge plus increasing usage pricing, with different inside-city/within-one-mile and outside-city rates. The published schedule lists a 4,000-gallon minimum, a 4,000-20,000 gallon rate and a rate above 20,000 gallons.. Bills are generated monthly. the city uses four billing cycles, mailing bills on the 1st, 5th, 15th or 19th according to location; customers have 15 days from the billing date to pay., and a typical residential cost reference is Inside city/within one mile: $11.60 minimum plus $3.13 per 1,000 gallons from 4,000-20,000 and $2.50 above 20,000, before sewer and other utility charges. At 5,000-7,000 gallons, water alone is approximately $14.73-$21.00 under the published schedule; outside-city rates differ.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Sewer is billed as an $18.00 monthly charge plus $4.10 per 1,000 gallons based on water consumption. Customers without City water receive a $36.75 flat monthly sewer rate. From April through October, customers may report water use that did not require sewer treatment and request billing at the average of November-March winter consumption.
Meter and infrastructure notes
The City reads gas and water meters and bills monthly; the official page does not identify the AMI/AMR technology or exact reading date interval.
Emergency water support
Report a leak or water emergency
A dedicated this detail was not publicly posted. The reviewed Olive Branch pages did not expose a separate 24/7 water-break hotline.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Olive Branch and areas inside and outside city limits
City of Olive Branch Utility Services is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.