Payment channels

Pay City of Olive Branch Utility Services

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The official site identifies the current payment portal but not the vendor name in accessible text.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

662-932-3755; enter the utility account number and customer number for automated payment. The official page states an additional $1.00 IVR fee.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. No text-to-pay keyword or SMS enrollment process was published.

Mail-in address

City of Olive Branch, Utility Department, 9200 Pigeon Roost Road, Olive Branch, MS 38654.

Counters, drop boxes, and office hours

Utility Department/City Hall, 9200 Pigeon Roost Road, Olive Branch, MS 38654, Monday-Friday 8:00 a.m.-5:00 p.m. In-person cash, check and money order payments carry no convenience fee; customers can also establish automatic bank draft at the Utility Billing office. Confirm holiday closures and any card-counter rules before visiting.

Accepted digital instruments

What you can use online

Online one-time e-check, credit/debit card, automated phone card payment and automatic bank draft. The City states online e-check is available for one-time payments; cards are accepted online, by phone and in person.

2026 transaction pricing

Convenience fees

e-Check $1.95 per online one-time transaction; credit/debit card $2.50 or 3.75% of the bill, whichever is larger; IVR adds $1.00. The official page labels these as charges passed through to customers under Mississippi law; verify any 2026 revision.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Olive Branch Utility Services and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →