New Jersey-American Water Company, Inc.

Provider briefing

How this utility’s billing works

New Jersey-American Water Company, Inc. operates as a private investor-owned utility serving Multiple New Jersey municipalities and service areas statewide, including Camden, Newark-area communities, Monmouth, Middlesex, Somerset, Union, Ocean, Atlantic, and other listed company territories. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as BPU-regulated fixed monthly meter charge plus uniform per-gallon volumetric pricing within each service area, with multiple pass-through and infrastructure surcharges. The July 27, 2026 tariff lists service-area schedules rather than one statewide residential rate. For example, a general schedule lists a 5/8-inch fixed charge of $22.65 and non-exempt water usage at $8.8724 per 1,000 gallons, while other areas have different fixed charges, allowances, flat rates, purchased-water adjustments, lead-service-line, special-program, RESIC, and DSIC charges. All bills are subject to the applicable local schedule and tax/exemption status.. Bills are generated monthly for ordinary residential and commercial service, based on regular monthly meter readings. certain service-area tariff schedules permit quarterly billing or flat wastewater billing, and the current tariff says some special schedules may be monthly or quarterly; the customer’s service-area rate schedule and bill control., and a typical residential cost reference is A dedicated this detail was not publicly posted. As one exact statewide 2026 total because New Jersey American Water serves many separately tariffed areas and not every customer receives wastewater from the company. As a representative non-exempt general-metered schedule, a 5/8-inch account using 5,642 gallons would be approximately $22.65 fixed plus $50.06 usage, or $72.71 for base water before PWAC, LSLRC, SPC, RESIC, DSIC, taxes, and any local schedule differences. The company’s current 2026 rate-case page states that its proposed change would affect a typical average residential water customer by about $10 per month and wastewater customers by about $8, but the proposal and service-area tariff—not that statewide average—determine the actual bill.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

Where New Jersey American Water provides wastewater, the tariff generally assumes wastewater volume equals the water-meter registration, but service-area schedules differ. Ocean City, for example, uses a minimum service charge based on prior July–September summer-quarter consumption, with a minimum annual wastewater volume of 7,480 gallons and separate volumetric rates. Other areas use fixed plus volumetric metered charges, flat residential charges, or purchased-wastewater treatment adjustments. The current company page explains that PSTAC applies in Ocean City, Lakewood, Adelphia, Elk Township, and Somerville because the company pays local treatment authorities and recovers those costs through the customer surcharge. Customers with private wells may be required to install a water meter at the owner’s cost for wastewater billing.

Meter and infrastructure notes

New Jersey American Water bills ordinary customers monthly from regular monthly meter readings, with some service-area schedules allowing quarterly billing. The tariff states that the company owns and supplies meters and related encoders, radio transmitters, meter pits, or other devices designed for efficient reads; meters are generally located outside in meter pits or vaults. Current bill materials distinguish actual readings from estimates and show usage history, while the company’s leak program uses EchoShoreDX acoustic sensors for distribution leak detection. The reviewed statewide tariff does not promise one universal hourly AMI interval or vendor for every customer, so the reliable customer-facing schedule is regular monthly reading with estimates when access is unavailable.