Municipal Department
City of Roswell Water Utility Billing
Serving City of Roswell and nearby service areas
Population served
54,025 people (EPA SDWA queue estimate for NM3520203)
State system code
FIPS 35
Billing frequency
Monthly; the City says its billing office prepares monthly water-usage bills for approximately 18,000 households.
Provider briefing
How this utility’s billing works
City of Roswell Water Utility Billing operates as a municipal department serving City of Roswell and nearby service areas. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Meter-size base charge for the first 3,000 gallons plus incremental water-usage tiers. The 2026 infrastructure presentation lists residential base rates such as $27.00 for a 3/4-inch meter and separate tiered water charges above the base allowance.. Bills are generated monthly; the city says its billing office prepares monthly water-usage bills for approximately 18,000 households., and a typical residential cost reference is For a 3/4-inch residential meter, the published base is $27.00 through the first 3,000 gallons; the 2026 schedule adds usage charges above that threshold. A complete 5,000-7,000 gallon total depends on the applicable tier and wastewater charges and should be calculated from the current ordinance.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
The 2026 City presentation lists a residential wastewater base rate of $26.50 and usage tiers of $2.00 per 1,000 gallons through 6,000, $3.00 for 6,001-12,000, $4.00 for 12,001-18,000, $4.50 for 18,001-24,000 and $4.75 above 24,000. The reviewed materials describe usage-based sewer billing rather than a winter-average formula.
Meter and infrastructure notes
The City says its billing process is based on physically reading water meters and preparing monthly bills. The reviewed official page does not identify a smart-meter vendor or interval transmission schedule.
Emergency water support
Report a leak or water emergency
575-347-5421 for Central Control/meter problems; water maintenance information also lists 575-624-6730, while billing questions go to 575-624-6711. The reviewed page does not label a single number as a 24/7 hotline.
Official starting point
Choose the right next step
Reading this profile
A practical reference for City of Roswell and nearby service areas
City of Roswell Water Utility Billing is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.