Payment channels

Pay City of Roswell Water Utility Billing

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as MuniSelfService, used for the City's new online self-pay and recurring-payment system.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

575-624-6711 is the Utility Billing Office number; the reviewed official page confirms phone payments but does not identify a separate automated IVR number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. No verified text-to-pay keyword or SMS enrollment flow was published.

Mail-in address

City of Roswell Utility Billing, P.O. Box 1838, Roswell, NM 88202. The physical Utility Billing Office is 415 N. Richardson Avenue, Roswell, NM 88201; customers may also use the payment drop box across from that office.

Counters, drop boxes, and office hours

Utility Billing Office, 415 N. Richardson Avenue, Roswell, NM 88201, Monday-Friday 8:30 a.m.-4:00 p.m. The City accepts cash, check, credit/debit card and money order; payments may be mailed, delivered to the office or placed in the North Richardson Avenue drop box.

Accepted digital instruments

What you can use online

Credit/debit cards online, in person and by phone; the new MuniSelfService portal supports one-time and recurring payments. Exact ACH/e-check and wallet support was not exposed in the reviewed official text.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. No verified current 2026 portal surcharge was exposed.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Roswell Water Utility Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →