Public Water Authority
Cape Fear Public Utility Authority (CFPUA) - Wilmington System
Serving Wilmington and New Hanover County
Population served
212,227 people (EPA SDWIS active CWS PWS NC0465010)
State system code
FIPS 37
Billing frequency
Monthly; the current CFPUA rate page describes the Water Base and usage charges on the monthly CFPUA bill, and the City of Wilmington confirms that stormwater is billed and collected monthly by CFPUA.
Provider briefing
How this utility’s billing works
Cape Fear Public Utility Authority (CFPUA) - Wilmington System operates as a public water authority serving Wilmington and New Hanover County. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Metered monthly fixed charge by meter size plus consumption charge. FY2027 rates are effective July 1, 2026 through June 30, 2027; CFPUA also applies special rates for separate irrigation meters and publishes water, sewer, development, and stormwater fees.. Bills are generated monthly; the current cfpua rate page describes the water base and usage charges on the monthly cfpua bill, and the city of wilmington confirms that stormwater is billed and collected monthly by cfpua., and a typical residential cost reference is A dedicated this detail was not publicly posted. The reviewed FY2027 rate-page extract did not expose a single complete 5,000-7,000-gallon residential total including water, sewer, and stormwater.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
CFPUA bills water and sewer on the same utility account; the reviewed pages identify fixed and usage components but did not expose a universal winter-average sewer formula. City of Wilmington stormwater is a separate $9.27 monthly single-family basic rate collected by CFPUA.
Meter and infrastructure notes
A dedicated this detail was not publicly posted. The reviewed CFPUA pages did not identify a universal AMI/AMR platform or reading interval.
Emergency water support
Report a leak or water emergency
(910) 332-6565 for CFPUA water/sewer emergencies.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Wilmington and New Hanover County
Cape Fear Public Utility Authority (CFPUA) - Wilmington System is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.