Payment channels

Pay Cape Fear Public Utility Authority (CFPUA) - Wilmington System

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The reviewed CFPUA payment materials did not identify the current portal processor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. The reviewed CFPUA pages did not expose a verified automated payment number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. No verified CFPUA text-to-pay keyword or enrollment sequence was published.

Mail-in address

CFPUA, 235 Government Center Drive, Wilmington, NC 28403; customers should use the remittance address printed on the current bill.

Counters, drop boxes, and office hours

CFPUA’s payment center and administrative offices are at 235 Government Center Drive, Wilmington, NC 28403. The reviewed FAQ and rate pages did not expose a complete current counter, drive-through, and drop-box hours matrix.

Accepted digital instruments

What you can use online

CFPUA provides online account payment and other payment routes; the reviewed public extract did not enumerate every current card, ACH, e-check, or wallet method.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. A current FY2027 online card/e-check fee was not exposed.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Cape Fear Public Utility Authority (CFPUA) - Wilmington System and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →