Municipal Department
City of Greensboro Water Resources Department
Serving Greensboro and selected neighboring communities in Guilford County
Population served
Nearly 320,000 people/customers; the City's Water Resources facts identify approximately 109,033 total water customer accounts and 318,529 people served, with service extending to Greensboro and some neighboring communities.
State system code
FIPS 37
Billing frequency
Monthly or quarterly, depending on the account's assigned billing cycle; customers cannot change the assigned billing cycle. Bills are generated as City Services Billing Statements.
Provider briefing
How this utility’s billing works
City of Greensboro Water Resources Department operates as a municipal department serving Greensboro and selected neighboring communities in Guilford County. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing block tiers inside the city for residential water, with a monthly 5/8-inch water billing-and-availability fee of $6.57 and 2026 volume prices of $3.56 per 748-gallon unit for the first 3 units, $5.13 for units 4–10, $6.46 for units 11–20, and $8.92 for units above 20. Outside-city residential accounts have higher increasing blocks: $8.92, $12.87, $16.03, and $22.34 per unit. One unit is 748 gallons; sewer volume is uniform inside the city and separate outside-city tiers apply.. Bills are generated monthly or quarterly, depending on the account's assigned billing cycle; customers cannot change the assigned billing cycle. bills are generated as city services billing statements., and a typical residential cost reference is For a 5/8-inch inside-city residential account under rates effective July 1, 2026, 5,000 gallons is approximately $80.13 for water plus sewer before stormwater, household-hazardous-waste, solid-waste, taxes, or other statement charges; 7,000 gallons is approximately $109.09 on the same basis. These calculations use 748 gallons per unit, the $6.57 water base, $5.88 sewer base, the increasing water tiers, and $5.70 per sewer unit.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Inside-city residential sewer is billed monthly from metered water consumption: a 5/8-inch sewer billing-and-availability fee of $5.88 plus $5.70 for every 748-gallon unit. Thus sewer is tied to the property's water meter/use rather than a published winter average, with no current citywide winter-averaging formula shown on the rate page. Outside-city residential sewer uses a $14.84 5/8-inch base and $14.10 per unit. The statement may also include separate stormwater and other municipal charges.
Meter and infrastructure notes
Greensboro began transitioning to advanced metering infrastructure in 2021 and launched GSO WaterWise in 2025. The AMI meters remotely collect water-use data in real time, support leak/high-use alerts, and provide customers with 24-hour usage access; the City moved from drive-by AMR installed in 2006 to wireless AMI, with a few exceptions handled through alternate reading methods. The current pages do not identify one universal meter manufacturer or promise a fixed hourly customer-data interval, although real-time collection and portal alerts are advertised.
Emergency water support
Report a leak or water emergency
336-373-2033 for 24-hour water and sewer emergencies, including water leaks, main breaks, fire hydrants, sewer overflows, and related urgent conditions. General customer and payment assistance is 336-373-CITY (2489).
Official starting point
Choose the right next step
Reading this profile
A practical reference for Greensboro and selected neighboring communities in Guilford County
City of Greensboro Water Resources Department is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.