Alternative channels
Mail, text, and in-person payment instructions
Pay by text
A dedicated this detail was not publicly posted. . The City's current payment instructions list GSO WaterWise online one-time or recurring payments, fee-free electronic bank drafts, card payments, phone payment, mail, drop box, and in-person payment, but do not publish a text-to-pay keyword, SMS enrollment workflow, or text payment number. Customers can call 336-373-CITY (2489) for account assistance.
Mail-in address
City of Greensboro, Collections Division - Utility Payments, PO Box 1170, Greensboro, NC 27402-1170. Checks and money orders should be payable to City of Greensboro and include the payment stub when applicable.
Counters, drop boxes, and office hours
Authorized in-person payment locations are the Melvin Municipal Office Building, 300 W. Washington St., Greensboro, NC, and the J. Edward Kitchen Operations Center, 2602 S. Elm-Eugene St., Greensboro, NC. Both are open 8:00 a.m.–5:00 p.m. Monday–Friday and closed on City holidays. The City accepts cash, check, money order, Visa, MasterCard, Discover, American Express, Apple Pay, Google Pay, Venmo, and Cash App at the counter. A 24-hour, seven-day exterior drop box at the Kitchen Operations Center accepts only checks or money orders with the payment stub; it posts by 5:00 p.m. on the next business day. A customer whose service is off must pay in person during normal hours.