Municipal Department
City of High Point Public Services - Water and Sewer Utilities
Serving High Point, North Carolina and connected surrounding service area
Population served
118,662
State system code
FIPS 37
Billing frequency
Monthly; High Point reads meters and prepares bills each month, and the combined bill may include electricity, water, sewer, stormwater, solid waste, and other City services.
Provider briefing
How this utility’s billing works
City of High Point Public Services - Water and Sewer Utilities operates as a municipal department serving High Point, North Carolina and connected surrounding service area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Fixed customer charge plus commodity charge based on meter size and water usage under the Water and Sewer Rate Schedule effective October 1, 2025. High Point uses monthly meter readings and the combined water/sewer bill may include multiple non-water services.. Bills are generated monthly; high point reads meters and prepares bills each month, and the combined bill may include electricity, water, sewer, stormwater, solid waste, and other city services., and a typical residential cost reference is A dedicated this detail was not publicly posted. As a single verified total because the current rate page's detailed tables are linked separately and High Point bills can include water, sewer, stormwater, electric, and solid-waste charges. The City should be queried for the residential 5/8-inch water-plus-sewer total at 5,000-7,000 gallons under the October 1, 2025 schedule.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
High Point says the bill includes a fixed charge and commodity charge, and City sewer charges for residents are calculated from the water used during the month and the size of the water-meter connection. Water used for qualifying pool fills or repairs can be submitted through the City's pool top-off or pool-repair adjustment forms; the exact sewer rate depends on the rate schedule.
Meter and infrastructure notes
Meters are read and bills prepared monthly. The City performs manual and computer checks for unusual water-use changes and rereads a meter before billing when an error is suspected. Estimates are used only when necessary, such as an inaccessible or nonregistering meter, and are corrected automatically after the next actual read; the reviewed pages do not identify an AMI/AMR vendor or hourly interval.
Emergency water support
Report a leak or water emergency
The reviewed High Point public pages direct utility service problems to Customer Service at (336) 883-3111; the public pages do not clearly publish a separate 24/7 water-emergency number. For a suspected main break or water-quality emergency, call that number and follow the City's current after-hours instructions.
Official starting point
Choose the right next step
Reading this profile
A practical reference for High Point, North Carolina and connected surrounding service area
City of High Point Public Services - Water and Sewer Utilities is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.