Payment channels

Pay City of High Point Public Services - Water and Sewer Utilities

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

844-458-3698 for the City utility payment IVR; general utility customer service is (336) 883-3111.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

No High Point text-to-pay keyword or enrollment workflow is published on the reviewed utility pages. Customers can use the Paymentus portal, telephone payment, bank draft, and ordinary electronic methods; emergency or account notices should not be confused with payment authorization.

Mail-in address

City of High Point Utilities, P.O. Box 230, High Point, NC 27261-0230. A past-due reminder also identifies P.O. Box 10039, High Point, NC 27261-3039 for mailed utility remittances; customers should use the address printed on the current bill or reminder notice and include the account number.

Counters, drop boxes, and office hours

City of High Point Customer Service, 211 S. Hamilton Street, High Point, NC 27260, Monday-Friday 7:30 a.m.-5:00 p.m.; general utility customer-service phone hours are Monday-Friday 7:30 a.m.-5:30 p.m. The reviewed pages do not publish a stable list of additional payment centers. Paymentus, phone, bank draft, and mailed payment are available alternatives.

Accepted digital instruments

What you can use online

Paymentus accepts online check and credit-card payment; the City also offers telephone payment, utility bank draft, credit-card draft, online banking, and other electronic methods. The reviewed pages do not identify Apple Pay, Google Pay, or text-to-pay.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The current High Point payment and rate pages do not state the Paymentus online transaction fee. A $5 late-payment charge per address and $40 field-trip/cutoff fee are separate utility charges, not online convenience fees.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of High Point Public Services - Water and Sewer Utilities and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →