Fayetteville Public Works Commission (PWC) – Water and Sanitary Sewer Services

Provider briefing

How this utility’s billing works

Fayetteville Public Works Commission (PWC) – Water and Sanitary Sewer Services operates as a public water authority serving Fayetteville and portions of Cumberland County, including customers inside and outside Fayetteville city limits. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as Monthly basic facilities charge by meter size plus increasing-block residential water usage charges. Effective May 1, 2026 inside Fayetteville, a 3/4-inch residential meter has a $25.00 basic facilities charge, usage is $0.00226/gallon for the first 2,000 gallons, $0.00269 for the next 3,000, $0.00365 for 5,001–10,000, and $0.00437 for additional gallons; a $4.00 monthly utility-line-relocation rider applies to residential 3/4-inch meters. Outside-city rates are higher, and declared water shortages can add a 15% surcharge to usage over 5,000 gallons.. Bills are generated monthly. pwc mails a monthly bill, with billing periods typically 28–32 days; water and sewer charges are shown alongside other pwc utility services when the customer has multiple services., and a typical residential cost reference is For a representative inside-city 3/4-inch account in the May 1, 2026 schedule, 5,000 gallons is approximately $41.59 for water: $25.00 basic facilities, $4.00 line-relocation rider, $4.52 for the first 2,000 gallons, and $8.07 for the next 3,000. At 7,000 gallons, the water component is approximately $48.89 after adding $7.30 for the next 2,000 gallons. Adding the current inside-city residential sewer schedule—$28.50 basic, $2.00 sewer line-relocation rider, and $0.00618/gallon—produces an indicative combined water/sewer total of about $100.99 at 5,000 gallons and $120.65 at 7,000 gallons, before any sanitary-sewer surcharge, outside-city differential, or other service.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

For customers receiving both PWC water and sewer, wastewater is not separately metered; the sewer charge is based on metered water consumption. The May 1, 2026 inside-city residential sewer schedule charges a $28.50 monthly basic facilities amount, a $2.00 utility-line-relocation rider, and $0.00618 per gallon, plus any applicable sanitary-sewer surcharge. Customers with sewer-only service receive a flat charge based on average PWC residential sewer/water use. Industrial customers with substantial evaporative or consumptive loss may apply for a procedure allowing sewer billing based on measured discharge, with thresholds and incoming/outgoing flow meters specified by PWC.

Meter and infrastructure notes

Fayetteville PWC has a fully deployed Advanced Metering Infrastructure network covering approximately 180,000 water and electric meters. Advanced meters communicate two ways with PWC over a secure wireless network, enable remote reading, support faster leak and service-response information, and reduce routine meter-reader visits. PWC bills monthly, typically over 28–32-day periods; customers can view detailed usage through the Online Account Manager and receive usage-related notifications, although the public pages do not promise a single universal hourly transmission interval or identify one current AMI vendor.