Payment channels

Pay Harnett Regional Water

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(910) 893-7575; the official FAQ says phone payments are available 24/7 and the customer selects the automated payment option.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The reviewed 2026 Harnett Regional Water payment and FAQ pages describe online, ACH, phone, bank bill-pay, mail, drop-box, and counter channels but do not publish a text-to-pay enrollment keyword or opt-in workflow.

Mail-in address

Harnett Regional Water, P.O. Box 1119, Lillington, NC 27546. Customers should include the payment stub and allow mailing time for posting.

Counters, drop boxes, and office hours

Primary office and drive-through: 700 McKinney Parkway, Lillington, NC 27546. Office hours are Monday-Friday, 8:00 a.m.-4:30 p.m.; the payments-only drive-through is open Monday-Friday, 8:00 a.m.-5:00 p.m. The official FAQ also identifies the Town of Erwin as accepting payments Monday-Friday, 8:00 a.m.-4:30 p.m. A drop box at 700 McKinney Parkway is posted the next business day. The published payment instructions support card, eCheck/ACH, check, and money-order-style mailed payments; the office should be contacted for any counter-specific cash restrictions.

Accepted digital instruments

What you can use online

Visa, Mastercard, Discover, credit or debit card one-time and recurring payments, eCheck, ACH bank draft, online bank bill-pay, and telephone card/eCheck payments.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The reviewed official 2026 payment/FAQ content does not expose a separate online convenience-fee amount.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Harnett Regional Water and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →