Municipal Department
Harnett Regional Water
Serving Harnett County and participating communities in the Harnett Regional Water service area
Population served
121,885
State system code
FIPS 37
Billing frequency
Monthly customer billing; Harnett's AMI planning material describes monthly reads distributed across seven billing cycles, while the current customer pages present recurring monthly water/sewer account service.
Provider briefing
How this utility’s billing works
Harnett Regional Water operates as a municipal department serving Harnett County and participating communities in the Harnett Regional Water service area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as The latest official schedule currently posted is effective July 1, 2025: residential water has a $22.00 flat charge for the first 2,000 gallons and $5.75 per additional 1,000 gallons, with an additional $0.35 per 1,000-gallon energy charge where applicable. Commercial and bulk schedules differ. No separately finalized July 2026 residential tariff was exposed in the reviewed public rate page, so the posted schedule is labeled by its effective date.. Bills are generated monthly customer billing; harnett's ami planning material describes monthly reads distributed across seven billing cycles, while the current customer pages present recurring monthly water/sewer account service., and a typical residential cost reference is Using the latest posted residential schedule, 5,000 gallons is approximately $39.25 for water before any applicable $0.35-per-1,000-gallon energy charge. Harnett also posts residential sewer as a $16.00 flat charge plus $6.50 per 1,000 gallons, or household flat classifications of $42.00 for one person and $48.00 for two or more people; on the metered formula, a 5,000-gallon example is approximately $48.50 sewer and about $87.75 combined before energy or district-specific differences.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
The posted schedule uses a $16.00 residential sewer flat charge plus $6.50 for each 1,000 gallons, with separate one-person and two-or-more-person household flat classifications of $42.00 and $48.00. Commercial and institutional accounts have distinct minimums and volumetric charges. The reviewed public material does not describe a winter-average sewer formula; customers should confirm the applicable district and household classification with HRW.
Meter and infrastructure notes
HRW advertises an automated water-meter upgrade and a WaterSmart usage portal with leak and unusual-use alerts. The official AMI planning material describes monthly reads across seven billing cycles and an intended two-way AMI system; the current public pages do not state that every meter has completed conversion, so the record preserves both the active AMI program and the published monthly-cycle context.
Emergency water support
Report a leak or water emergency
(910) 893-7575. During business hours customers can use the outage form; after hours they call the same number and leave a message for a technician. A $50 after-hours fee applies when the problem is on the customer side of the meter.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Harnett County and participating communities in the Harnett Regional Water service area
Harnett Regional Water is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.