Payment channels

Pay HIGH POINT, CITY OF

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus. Never enter account credentials into a lookalike site reached through an unsolicited message.

A current public portal link was not identified for this provider.

Telephone payment

Phone IVR

336-883-3111 24-hour automated system or direct 844-458-3698.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The City offers e-Bill notifications by email or text; the reviewed page does not publish a text-to-pay keyword or payment enrollment sequence.

Mail-in address

City of High Point, P.O. Box 10039, High Point, NC 27261-3039 for bill payment. Utility correspondence may be sent to City of High Point Utilities, P.O. Box 230, High Point, NC 27261-0230.

Counters, drop boxes, and office hours

Customer Service office, 211 S. Hamilton Street, High Point, NC 27260, Monday-Friday 7:30 a.m.-5:00 p.m. Night depository payments are treated as next-day payments. The reviewed page did not publish a complete additional drop-box map.

Accepted digital instruments

What you can use online

Electronic draft from checking/savings and Visa, Mastercard, or Discover credit/debit cards. The Paymentus portal offers one-time payment, saved payment wallet, e-Bill email/text notifications, and monthly credit/debit AutoPay.

2026 transaction pricing

Convenience fees

No charge for the City’s listed online payment services; the City states it does not impose a convenience fee, subject to its anti-abuse policy for multiple credit-card payments.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by HIGH POINT, CITY OF and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →