Aqua Ohio, Inc. - Stark Regional Division (Massillon)

Provider briefing

How this utility’s billing works

Aqua Ohio, Inc. - Stark Regional Division (Massillon) operates as a private investor-owned utility serving Massillon and the Stark Regional Division service area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as Metered monthly charges with a fixed customer charge and increasing volumetric tiers. The PUCO Stark Regional Division tariff effective January 1, 2025 lists a 5/8-by-3/4-inch customer charge of $16.10 per month and volumetric tiers displayed as $5.95 for the first 5,000 cubic feet or part, $4.65 for the next 10,000 cubic feet and $2.60 above 15,000 cubic feet, plus any applicable system or service charges. The tariff wording should be read with the customer's bill because the published schedule's unit formatting is not a simple gallons table.. Bills are generated monthly; the stark tariff presents the customer charge and volumetric schedule per meter per month., and a typical residential cost reference is A dedicated this detail was not publicly posted. As a reliable all-in 7,000-gallon figure: the current official Massillon tariff supplies the fixed charge and tier table but does not present a simple 7,000-gallon residential example, and the tariff includes bill-specific system charges. A 5/8-by-3/4-inch account begins with a $16.10 monthly customer charge before consumption and other applicable charges.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

The reviewed Massillon Stark Regional Division tariff is a water-service schedule and does not establish a universal municipal wastewater formula for every Aqua customer. Where Aqua provides wastewater service, the account-specific bill and tariff control; customers should not infer a winter average or fixed percentage from the water schedule alone.

Meter and infrastructure notes

Aqua attempts to read the meter each billing period using either an employee or one of its automatic meter-reading systems. The Ohio tariff also explains that meter readings may be obtained through an automatic meter reading system and estimated bills are based on prior usage when a reading cannot be obtained; the exact Massillon AMR/AMI hardware and transmission interval are not published.