Payment channels

Pay Cleveland Water Department – City of Cleveland Division of Water

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as KUBRA operates the Cleveland Water billing and payment site; the official portal supports enrolled-account login and one-time payment.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

The 24-hour automated payment line is (216) 446-6834. Customer Care is (216) 664-3130 Monday-Friday 7:30 a.m.-5:30 p.m., excluding holidays; the 24-hour water emergency line is (216) 664-3060.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The Cleveland Water portal supports account email and text alerts, but the current public payment pages do not publish a separate text-to-pay keyword, short code, or SMS authorization flow. Customers can enroll at my.clevelandwater.com with the Cleveland Water billing account and meter number, then enable available text alerts; payment should be completed through the portal or 24-hour IVR rather than by replying with banking credentials. Record direct pay-by-text as not publicly stated until Cleveland Water or KUBRA publishes an enrollment instruction.

Mail-in address

City of Cleveland, Division of Water, P.O. Box 94540, Cleveland, OH 44101-4540. Mail a personal check or money order with the remittance slip and account number written on the check; do not mail cash.

Counters, drop boxes, and office hours

Cleveland Water Customer Care Center, 1201 Lakeside Avenue, Cleveland, OH 44114, is open Monday-Friday 7:30 a.m.-5:30 p.m., excluding holidays. Payments can be made in the main lobby, and account representatives can help with service questions, reviews, and payment arrangements. The public payment page does not provide a complete list of retail drop boxes or third-party counters; customers should call before visiting if a cashier's check, cash, card, or a special account transaction is required.

Accepted digital instruments

What you can use online

The official portal accepts online credit card, debit card, or bank-account payments and supports automatic payments, paperless billing, usage monitoring, and email/text alerts. The 24-hour IVR accepts payment by phone; the current payment page does not publish a separate Apple Pay or Google Pay option. Cleveland Water directs customers to the City portal rather than to the separate Northeast Ohio Regional Sewer District site; water and sewer bills generally require separate payments.

2026 transaction pricing

Convenience fees

Cleveland Water advertises fee-free online payments using a credit card, debit card, or bank account through the My Cleveland Water portal. The current 2026 public payment page does not identify a surcharge for those online methods; third-party processor terms can change and should be reviewed at checkout. Mailed check/money order and the utility's direct payment options do not carry an online card convenience fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Cleveland Water Department – City of Cleveland Division of Water and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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