Municipal Department
Cleveland Water Department – City of Cleveland Division of Water
Serving Cleveland and 79 additional Northeast Ohio communities across six counties
Population served
Approximately 1.4 million residential, commercial, and industrial customers across 80 Northeast Ohio communities and six counties; Cleveland Water maintains more than 5,300 miles of water mains.
State system code
FIPS 39
Billing frequency
Monthly. Cleveland Water's 2026 rates are expressly monthly fixed and consumption charges, and the portal provides monthly account billing, payment history, and usage monitoring. The bill due date and any shutoff date printed on the account notice control the delinquency process.
Provider briefing
How this utility’s billing works
Cleveland Water Department – City of Cleveland Division of Water operates as a municipal department serving Cleveland and 79 additional Northeast Ohio communities across six counties. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Monthly fixed meter charge plus a consumption charge measured in MCF, where one MCF equals 7,480 gallons; the consumption rate varies by distance/elevation rate zone. For 2026, a 5/8-inch to 1-inch meter has a $9.90 monthly fixed charge. In the City of Cleveland zone, the first 0.2 MCF is $24.32 and additional MCFs are $41.33; Low/First High service is $31.62 then $53.73, Second High is $38.91 then $66.16, and Third High is $44.99 then $76.47. Qualified Homestead customers have lower fixed and consumption rates, with the 5/8-inch-to-1-inch fixed charge shown as $6.25.. Bills are generated monthly. cleveland water's 2026 rates are expressly monthly fixed and consumption charges, and the portal provides monthly account billing, payment history, and usage monitoring. the bill due date and any shutoff date printed on the account notice control the delinquency process., and a typical residential cost reference is For a City of Cleveland 5/8-inch-to-1-inch account using approximately 5,000-7,000 gallons per month, the 2026 water-only estimate is roughly $34-$48 depending on the exact consumption and rate zone: the fixed charge is $9.90, the first 0.2 MCF is $24.32, and gallons above 1,496 are charged at $41.33 per MCF in the City zone. In a 2026 City of Cleveland example using 6,000 gallons, water plus the separately billed City sewer component would be materially higher; Northeast Ohio Regional Sewer District or municipal sewer charges must be checked separately because Cleveland Water does not combine the sewer bill.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Cleveland Water and sewer are separate bills. The City of Cleveland Water Pollution Control Department publishes a 2026 regular sewer fixed charge of $9.90 per month for a 5/8-inch-to-1-inch meter and a $20.62 per MCF consumption charge; its Homestead sewer fixed charge is $5.95 and consumption is $12.23 per MCF. Northeast Ohio Regional Sewer District or another local sewer authority may bill separately in the suburban service area. Sewer charges generally use the water meter consumption recorded by Cleveland Water, so irrigation or a private leak can affect sewer as well as water; customers should ask the sewer authority for its current non-returned-water or leak-adjustment rule.
Meter and infrastructure notes
Cleveland Water is installing smart meters in homes and businesses across its 80-community service area, and the My Cleveland Water portal lets enrolled customers view meter readings and monitor usage. The public 2026 pages do not state that every premise has hourly AMI data; legacy meters and installation schedules remain service-area-specific. Normal billing is monthly, with consumption measured in MCF; the portal provides actual account readings where available and customers should call Customer Care if a read is estimated or appears inconsistent.
Emergency water support
Report a leak or water emergency
Call Cleveland Water's 24-hour emergency line at (216) 664-3060 for a water main break, sudden service disruption, major public leak, or urgent water issue. Billing and private-service questions use (216) 664-3130 during regular business hours. Cleveland Water is responsible for repairs between the street main and curb stop; the customer is responsible for the private service line, irrigation, and interior plumbing.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Cleveland and 79 additional Northeast Ohio communities across six counties
Cleveland Water Department – City of Cleveland Division of Water is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.