Payment channels

Pay City of Broken Arrow Utility Billing / Broken Arrow Municipal Authority

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as WaterSmart; legacy Paymentus payment history and AutoPay data were migrated into the portal. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

918-259-8409

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The City offers WaterSmart account notifications and usage alerts, but the reviewed current pages do not publish a distinct text-to-pay keyword or SMS payment authorization workflow. Customers should register at brokenarrowok.watersmart.com and review Communication Preferences; payment questions can be handled through Utility Billing at 918-259-8409.

Mail-in address

A dedicated this detail was not publicly posted. The City states that checks may be mailed but the reviewed current page does not print a separate remittance address. Use the address printed on the current bill or confirm with Utility Billing.

Counters, drop boxes, and office hours

Utility payments are accepted at the south end of City Hall, Utility Billing Office, 116 East Dallas Street, Broken Arrow, Oklahoma 74012, Monday through Friday, 8:00 a.m. to 5:00 p.m. The city states that check, cash, and credit-card payments are accepted at the office. Checks may also be placed in the yellow drop box in the northeast parking lot at Dallas and First Streets or in the box outside the Utility Billing office.

Accepted digital instruments

What you can use online

WaterSmart provides secure online payment for the complete city utility bill; the reviewed page does not list each current card brand or ACH fee. The legacy Paymentus service accepted automated credit-card payments and Automatic Payment withdrawals, and the city states that prior AutoPay information transfers when the same email address is used for WaterSmart registration.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The reviewed current WaterSmart and city billing pages do not publish a 2026 online transaction surcharge.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Broken Arrow Utility Billing / Broken Arrow Municipal Authority and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →