Payment channels

Pay WILKINSBURG-PENN JT WATER AUTH

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-844-750-0001 (direct 24/7 pay-by-phone/IVR); main office: (412) 243-6200

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

WPJWA’s new InvoiceCloud platform offers Pay by Text. Customers register through the web payment portal, enable the text-notification/payment feature, and follow the enrollment prompts tied to their account. The public page confirms the feature but does not publish a separate keyword or short code; standard carrier messaging charges may apply.

Mail-in address

Wilkinsburg-Penn Joint Water Authority, 2200 Robinson Boulevard, Pittsburgh, PA 15221. Checks should be payable to WPJWA.

Counters, drop boxes, and office hours

WPJWA office: 2200 Robinson Boulevard, Pittsburgh, PA 15221. The office is open Monday through Friday, excluding holidays, 8:00 a.m. to 4:15 p.m.; the drive-up window is open for payments only during those hours. The public FAQ says customers paying by card at the office must use their own card and show photo ID. The lobby may be temporarily closed while the drive-up window remains available.

Accepted digital instruments

What you can use online

InvoiceCloud currently displays Visa, Mastercard, American Express, Discover, Google Pay, Apple Pay, e-check/ACH, PayPal, PayPal Credit, and Venmo. The direct IVR accepts credit card or e-check. InvoiceCloud lists a $500 credit-card transaction limit and a $125,000 ACH limit.

2026 transaction pricing

Convenience fees

$2.95 service fee applies to all online and IVR transactions. InvoiceCloud lists a $500 credit-card transaction limit and $125,000 ACH limit.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by WILKINSBURG-PENN JT WATER AUTH and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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