Payment channels

Pay Clarksville Gas & Water Department

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Clarksville Gas & Water WebConnect and one-time-payment portal; the reviewed official payment pages identify an electronic payment provider but do not name the vendor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

931-645-7400 or 888-800-4020. The 24-hour Utility Billing Line accepts account information, payment, billing history, and fax-receipt requests through IVR prompts.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Log in to WebConnect, select Make Payment, then open Home or My Account, choose Pay by Text, and follow the registration steps. Wait for the verification text and complete enrollment. Monthly alerts are sent from 741-21; if a payment method is stored, reply OK to pay, otherwise use the secure invoice link in the text. Standard carrier rates may apply.

Mail-in address

Clarksville Gas & Water includes a return envelope with each monthly bill. Customers should place the bill stub and check or money order in that envelope, verify the remittance address printed through the window, and allow enough time for the department to receive it; an account is not considered paid until the department receives the payment.

Counters, drop boxes, and office hours

The South Service Center is at 2215 Madison Street, Clarksville, TN 37043, and the North Clarksville City Services Center is at 111 Cunningham Lane, Clarksville, TN 37042. Both provide customer-service and drive-through assistance Monday-Friday, 8:00 a.m.-4:30 p.m.; both have night-deposit availability, and the North center has a 24-hour drive-up kiosk. Additional 24-hour PaySite kiosks are listed at 1599 Fort Campbell Boulevard, 1801 Ashland City Road, 2537 Wilma Rudolph Boulevard, 3880 Trenton Road, and 2021 Wilma Rudolph Boulevard. Cash, check, and money order have no provider fee; cards may incur the published processing fee.

Accepted digital instruments

What you can use online

WebConnect and one-time payment accept Visa, Mastercard, Discover, and electronic check. Kiosk payment supports cash, check, debit, and credit card; the Utility Billing Line uses Visa, Mastercard, or Discover credit cards. Cash, check, and money order are accepted without the electronic provider fee.

2026 transaction pricing

Convenience fees

Online and automated-phone credit/debit payments incur 3% of the payment amount with a $1.75 minimum. Payments made at a customer-service counter or kiosk incur 2% of the amount. Cash, check, and money order have no electronic provider fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Clarksville Gas & Water Department and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →