Payment channels

Pay Hixson Utility District of Hamilton County

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(423) 877-3513 during business hours; the reviewed official pages do not publish a separate automated IVR number

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The reviewed InvoiceCloud payment information does not publish a text-to-pay keyword or SMS short code. Customers can enroll in online billing, recurring payments or email bills through InvoiceCloud and set up free bank draft through Hixson.

Mail-in address

Hixson Utility District, P.O. Box 1598, Hixson, TN 37343.

Counters, drop boxes, and office hours

Hixson Utility District office drive-through, with regular business hours 8:00 a.m.-4:00 p.m. Customers may use the office, drive-through or night deposit box at the drive-through window. The reviewed page does not publish the street address in the payment section; customer service is (423) 877-3513. Credit cards can be used in person, by phone or through the portal.

Accepted digital instruments

What you can use online

InvoiceCloud accepts credit/debit cards and checking-account EFT/ACH. Free automatic bank draft is also available. The online credit/debit convenience fee is $3.45 per transaction and bank-account EFT/ACH is $2.95; Apple Pay and Google Pay were not verified.

2026 transaction pricing

Convenience fees

InvoiceCloud credit/debit payments cost $3.45 per transaction; bank-account EFT/ACH payments cost $2.95. Office, drive-through, phone during regular hours and bank-draft methods are described as free.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Hixson Utility District of Hamilton County and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →