City of Abilene Customer Service Center / Municipal Utility Billing

Provider briefing

How this utility’s billing works

City of Abilene Customer Service Center / Municipal Utility Billing operates as a municipal department serving Abilene. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as Increasing block/tiered residential water rates with a fixed meter-size customer-service charge. Effective November 1, 2025, a 5/8- or 3/4-inch residential meter has an $18.25 monthly minimum; the first 6,000 gallons are $4.50 per 1,000 gallons, 6,001-15,000 gallons are $7.70 per 1,000, and usage over 15,000 gallons is $10.80 per 1,000. Outside-city water consumption is charged at double the in-city consumption rates. The bill also includes a $5 environmental fee supporting stormwater and the solid-waste environmental program, plus applicable stormwater, street-maintenance, refuse, and other account-specific lines.. Bills are generated monthly. each municipal services statement identifies the meter-read date, and the current bank-draft form states that drafts are drawn on the due date shown on the monthly bill. meter reads are scheduled geographically, so the exact read day varies by route and account., and a typical residential cost reference is For an inside-city 5/8- or 3/4-inch account using 5,000 gallons, the published water charge is approximately $40.75 ($18.25 base plus $22.50 usage), sewer is approximately $35.75 ($16 minimum plus $19.75 usage), and the environmental fee is $5, for a known subtotal of about $81.50. Adding the published residential stormwater charge of $3.12-$5.98 depending on impervious-area tier and the standard $8.75 residential street-maintenance charge gives a planning estimate around $93-$96 before any separate refuse charge, tax, optional donation, or other municipal line. At 7,000 gallons, the known water/sewer/environmental subtotal is about $98.40 and a comparable planning total is about $110-$113 before refuse and other charges. These are rate-based estimates rather than a guaranteed statement total.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

Residential sewer is tied to the monthly metered water usage: the current schedule charges a $16.00 minimum customer-service charge, $3.95 per 1,000 gallons for the first 10,000 gallons, and no additional residential charge above 10,000 gallons. The public Abilene rate page does not describe a winter-average calculation; the statement's meter read and monthly consumption drive the calculation. Commercial sewer uses the same $16 minimum and $3.95 per 1,000-gallon rate for all use. Customers with a suspected meter or sewer-billing error should use the portal's consumption history or contact the Customer Service Center.

Meter and infrastructure notes

Abilene reads meters by geographic route, and each Municipal Services Statement prints the read date. The customer portal exposes hourly water-usage data, sends updates from the meter to the portal approximately hourly, and supports three-day leak alerts, billing thresholds, and daily consumption thresholds. The public portal pages do not disclose a meter hardware vendor or a universal radio/transmission specification, but the hourly data and alert functions show that the municipal system uses advanced remote communications rather than only a manual monthly walk-by read.