Alternative channels
Mail, text, and in-person payment instructions
Pay by text
Abilene does not publish a separate text-to-pay enrollment keyword or SMS short code. Its Tyler Technologies customer portal does provide text, email, or voice alerts: after registering, add the utility account with the account number and last payment amount, open the account's Consumption History tab, select Manage Alerts, choose a communication method, and enable leak, billing-threshold, or consumption-threshold alerts. The leak alert identifies abnormal usage or a potential leak over a three-day period; these are monitoring and warning messages, not a published text-payment workflow.
Mail-in address
City of Abilene, P.O. Box 3479, Abilene, Texas 79604. Checks and completed bank-draft forms may be mailed there; customers should make checks payable to the City of Abilene and include the municipal account information.
Counters, drop boxes, and office hours
The Customer Service Center is at 4595 S. 1st Street, Abilene, TX 79605, and is open Monday through Friday 8:00 a.m.-5:00 p.m. Cashiers accept cash, checks, and money orders without an added fee; credit/debit cards incur the published 3% processing fee. A check drop box is available in the Customer Service Center parking lot, and another is in the City Hall parking lot at 555 Walnut Street, Abilene, TX 79601; completed bank-draft forms may also be dropped there. The City does not publish a separate City Hall cashier counter for utility payments. Other banks, credit unions, grocery stores, or ACE Cash Express may accept bills at varying third-party fees, and customers must confirm availability before using them.