Municipal Department
City of Alamo Utility Billing Department
Serving Alamo
Population served
Approximately 20,000 residents served by the City of Alamo municipal water and sewer system.
State system code
FIPS 48
Billing frequency
Bills cover a 28- to 30-day period. Meter accounts numbered 01–12 are read during the first full week of each month; accounts numbered 15–26 are read during the third full week.
Provider briefing
How this utility’s billing works
City of Alamo Utility Billing Department operates as a municipal department serving Alamo. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Metered municipal water and sewer rates with fixed/base and volumetric components; the City code provides meter deposits and tap fees and the current utility page publishes annual rate schedules. Summer rate is an administrative temporary arrangement that removes the garbage fee when a customer is away, not a water-usage tier.. Bills are generated bills cover a 28- to 30-day period. meter accounts numbered 01–12 are read during the first full week of each month; accounts numbered 15–26 are read during the third full week., and a typical residential cost reference is A dedicated this detail was not publicly posted. The current Alamo rate tables are presented partly as images and the accessible page text does not provide a complete 5,000–7,000-gallon residential calculation.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
The City states that sewer rates are based on metered water consumption and publishes separate sewer schedules in its code. The reviewed page does not provide a current winter-average cap or a complete residential formula in text.
Meter and infrastructure notes
Alamo offers the Get My Meter Info portal and smartphone apps, allowing customers to view usage, history, leak alerts, and abnormal-increase notifications. Billing routes are read in the first and third full weeks by account-number group, indicating scheduled meter reading with smart-usage visibility.
Emergency water support
Report a leak or water emergency
A dedicated this detail was not publicly posted. The City instructs customers to call 956-787-0006 for utility questions and to report broken mains or water leaks to the Utility Department, but the reviewed page does not identify a separate 24/7 emergency hotline.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Alamo
City of Alamo Utility Billing Department is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.