Payment channels

Pay City of Alamo Utility Billing Department

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Tyler Technologies Municipal Online Services. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

956-787-0006, option 3, for the Utility Billing telephone payment channel and account questions.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Alamo publishes a Text To Pay Guide and supports the MyCivic Utilities app, but the current page text does not expose the keyword or shortcode. Customers should follow the City's guide at alamotexas.org and register the account before attempting text payments.

Mail-in address

City of Alamo Utility Billing Department, 420 N. Tower Road, Alamo, TX 78516. The City page instructs customers to send correspondence and payments to this address.

Counters, drop boxes, and office hours

Payments may be made at Alamo City Hall/Utility Billing, 420 N. Tower Road, through the drive-through window or at the north-side night drop box. The Municipal Online portal lists office hours Monday–Friday, 8:00 a.m.–5:00 p.m. The City accepts cash, checks, money orders, Visa, and Mastercard; the night box accepts checks and money orders only. The city page also documents the drive-through as an available payment option.

Accepted digital instruments

What you can use online

Online and phone payments are available through Municipal Online Services. The City identifies Visa and Mastercard only for card payment, adds that bank draft is available, and provides the MyCivic Utilities app for account and usage management.

2026 transaction pricing

Convenience fees

$1.50 credit-card processing fee plus a $1.25 Municipal Online fee; only Visa and Mastercard are identified. The City does not separately expose a current ACH fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Alamo Utility Billing Department and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →