Notice and timing
How delinquency is handled
Grace period after the due date
Three days after the due date before the first published late-fee event: the City's current PayAMA FAQ says a 10% late fee is assessed when payment is three days late. This is distinct from the later 60-day and 93-day delinquency milestones, and the printed bill's due date remains controlling.
Late-fee calculation
Amarillo's current Utility Billing FAQ states that a payment three days late receives a 10% late fee; at 60 days late, the account receives a 10% late fee plus a $25 fee; at 93 days late, it receives a 10% late fee, a $25 fee, and a $25 pull fee. During the 2026 billing-system transition, the City waived new late fees through June to allow re-enrollment, but that waiver did not erase existing balances or delinquency and should not be treated as a continuing policy. Payment plans are offered once per year through Utility Billing and can be canceled if 60 days past due.
Disconnection timeline
The published delinquency progression is a 3-day late-fee trigger, a 60-day late milestone adding a $25 fee, and a 93-day late milestone adding a $25 pull fee. When the oldest bill reaches 90 days late, the City places a pink door tag giving a date by which payment must be made to prevent service interruption. If disconnected, the full past-due balance is normally required; an eligible arrangement may require half up front plus a $25 reconnection service fee. Payments before 3:00 p.m. Monday through Thursday or 4:30 p.m. Friday are eligible for same-business-day restoration; later payments are restored the following business day.