Notice and timing
How delinquency is handled
Grace period after the due date
Approximately 14 days from the bill’s mailing date to the geographic-cycle due date without penalty. If unpaid by the due date, the City adds a 10% late charge; a delinquent reminder letter provides an additional 12 days from the original due date, and approximately 26 days from the original bill date the account is scheduled for disconnection if payment is not received by 4:00 p.m. on the stated deadline.
Late-fee calculation
A 10% late charge is assessed on the water, sewer, garbage/recycle, and Municipal Drainage Utility Service charges when payment is not received by 5:30 p.m. on the due date. At the final delinquent deadline, a $50 delinquent fee is automatically assessed. Other listed charges include $30 for a returned check, $25 for meter testing, $10/$25 for rereads, and $50 for a broken lock/device.
Disconnection timeline
The published sequence is: bill mailed; roughly 14 days to the account’s geographic due date; after nonpayment, a 10% late charge and delinquent reminder letter; the reminder provides an additional 12 days from the original due date; approximately 26 days from the original bill date, if payment is not in the office by 4:00 p.m. on the notice deadline, the account is automatically scheduled for disconnection and a $50 delinquent fee is added. Full delinquent balance is required before restoration.