Payment channels

Pay City of Beaumont Water Customer Service / Water Billing

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paya, Inc. / FirstChoice. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(877) 589-9210 for 24-hour automated phone payments. Portal support is (855) 270-3592, while Beaumont Water Customer Service handles account questions at (409) 866-0023 Monday-Friday 8:00 a.m.-5:00 p.m. CST.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. Beaumont's current FirstChoice portal supports registered login, guest pay, electronic bill presentment, and automated phone payment, but the City and portal do not publish a pay-by-text keyword, short code, or SMS opt-in procedure.

Mail-in address

City of Beaumont, P.O. Box 521, Beaumont, TX 77704; the payment page also displays P.O. Box 521m / Beaumont, TX 77704-0521 for mailed payments. Customers should use the exact remittance address and account number shown on the current bill.

Counters, drop boxes, and office hours

The City Hall Cashiers Office at 801 Main Street is open Monday-Friday 8:00 a.m.-5:00 p.m. Kroger #325 at 3965 Dowlen Road accepts current bills seven days a week from 9:00 a.m.-8:00 p.m. Kroger #328 at 3845 Phelan Boulevard accepts current bills Monday-Friday 10:00 a.m.-6:00 p.m. City Hall has a night deposit box in front of the building; deposits after hours post the next business day. Beaumont warns that only listed centers are authorized and that unauthorized payment centers may not deliver payments on time. The counter/payment-center pages do not enumerate every card brand, but online payment accepts a major credit card and City-authorized locations accept current-bill payments.

Accepted digital instruments

What you can use online

The FirstChoice portal accepts major credit-card payment and guest pay, and the City offers direct bank draft through an authorization form. The exact current card-brand list and any electronic-check or wallet options are not shown on the public page. Telephone payment is available 24/7 through the automated number; bank draft is separate from one-time portal payment.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. Beaumont's public 2026 portal and water-billing page do not state the FirstChoice/Paya card convenience fee, any e-check fee, or a wallet surcharge. Review the amount displayed by FirstChoice before confirmation.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Beaumont Water Customer Service / Water Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →