Payment channels

Pay City of Bedford Water Utility Billing

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as OpenGov utility payment portal; the city also provides a phone IVR channel.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-833-648-0159 for the interactive voice-response payment system; 817-952-2112 for Utility Billing assistance.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

No confirmed text-to-pay keyword or enrollment workflow is published on Bedford’s current water pages. Customers can use the OpenGov online portal, IVR, or the city’s automatic payment options where offered; SMS alerts are not documented as a bill-payment method.

Mail-in address

City of Bedford Water Department, P.O. Box 327, Bedford, TX 76095. Customers should include the bill information and use a check or money order; the city’s customer-service materials also identify cashier’s checks as an accepted payment type.

Counters, drop boxes, and office hours

Utility Billing is handled at City Hall, Building C, 1805 L. Don Dodson Drive, Bedford, TX. Counter hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. The city accepts MasterCard, Visa, checks, money orders, and cashier’s checks; the public pages do not provide a complete separate drop-box-location list.

Accepted digital instruments

What you can use online

The IVR accepts checking accounts/e-checks, MasterCard, Visa, Discover, and American Express. Online payment is available through Bedford’s OpenGov portal. Apple Pay, Google Pay, and other wallet support are not identified on the current municipal pages.

2026 transaction pricing

Convenience fees

The city’s current public pages do not state a universal online card or e-check surcharge; any processor charge must be confirmed in the OpenGov checkout. New-service online deposits may carry a $15 service charge and an additional $2 credit/debit convenience fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Bedford Water Utility Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →