City of Carrollton Utility Customer Service / Water Utilities

Provider briefing

How this utility’s billing works

City of Carrollton Utility Customer Service / Water Utilities operates as a municipal department serving City of Carrollton municipal water, wastewater, sanitation, recycling, and stormwater service area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as Seasonal increasing-block structure effective January 1, 2026. The single-family residential minimum charge is $17.14 including the first 2,000 gallons. For October–April readings, all usage over 2,000 gallons is $4.27 per 1,000 gallons. For May–September readings, the next 8,000 gallons are $4.27, the next 15,000 are $5.74, and usage over 25,000 is $7.16. A new stormwater fee begins October 1, 2026 and is tiered by impervious area.. Bills are generated monthly; each bill covers approximately 30 days of service. the exact statement and due date depend on the account's billing cycle, and due dates do not fall on weekends or holidays., and a typical residential cost reference is Using the current residential rates and assuming the winter-quarter sewer average equals the stated 5,000 or 7,000 gallons, a 5,000-gallon month is approximately $29.95 water ($17.14 plus 3,000 gallons at $4.27), $33.53 sewer ($19.43 plus 3,000 gallons at $4.70), and $26.30 residential trash/recycling, or about $89.78 before stormwater. At 7,000 gallons, water is about $38.49, sewer about $42.93, and trash/recycling $26.30, or about $107.72. Approximately 80% of single-family properties are expected to fall into the new Tier 2 stormwater fee of $7.25 per month beginning October 1, 2026, which would raise those illustrative totals to about $97.03 and $114.97 after that effective date; actual sewer follows the annual winter average.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

Residential sewer is billed using the Winter Quarter Average: the average water consumption shown on the January, February, and March meter-reading bills becomes the estimated sewer volume applied to the April bill and the next 12 bills, then the average is recalculated the following year. New residential service is assumed at 8,000 gallons until an average exists; if the first three months are below 8,000 gallons, the customer may request that three-month average. Dedicated fire lines, irrigation services, and portable meters are not charged sewer treatment.

Meter and infrastructure notes

Carrollton states that residential water meters are read once each month, with usage billed in 1,000-gallon units and shown since the prior read. Customers are encouraged to read their own meter monthly; a technician will check a discrepancy and correct the bill if an error is found. A requested meter pull/test is prepaid at $100 for residential or $200 for commercial and is credited when a defect is confirmed. The current public pages do not identify an AMI/AMR vendor or remote transmission interval.