Payment channels

Pay City of Carrollton Utility Customer Service

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The City announced a new payment processor in February 2026 but the current public payment page does not name it.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

866-338-1223; credit/debit-card utility payments are accepted by phone.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Create an account at https://myaccount.cityofcarrollton.com/, open Profile, then Contact Information, add the phone number, open Profile > Manage Notifications, choose SMS instead of email, and complete the verification number sent to the phone. These are bill and interruption alerts rather than a published text-to-pay keyword.

Mail-in address

A dedicated this detail was not publicly posted. The reviewed current Carrollton payment page explains bank bill pay and in-person/kiosk channels but does not print a dedicated remittance mailing address. Customers should use the address and account number on the monthly statement or contact Utility Customer Service at (972) 466-3120.

Counters, drop boxes, and office hours

Utility Customer Service is at City Hall, first floor, 1945 East Jackson Road, Carrollton, TX 75006. Hours are Monday-Thursday 7:30 a.m.-5:30 p.m. and Friday 7:30-11:30 a.m. Customers may pay with cash, check, or credit/debit card. A drive-through kiosk between City Hall and Municipal Court operates 24/7 and accepts cards, checks, cash, and money orders; a second kiosk is in the Hebron and Josey Public Library outer lobby during library hours. Fidelity Express authorized locations accept payments for a $1.50 fee.

Accepted digital instruments

What you can use online

Online portal one-time or AutoPay by credit/debit card; bank online bill pay and automatic monthly bank payments; phone credit/debit card payment. The reviewed page does not enumerate card brands or mobile wallets.

2026 transaction pricing

Convenience fees

A 3.5% convenience fee from the credit/debit-card company applies to all card transactions. Bank bill pay and automatic bank payment options are described as fee-free; Fidelity Express adds $1.50 per transaction.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Carrollton Utility Customer Service and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →