Municipal Department
City of Carrollton Utility Customer Service
Serving Carrollton
Population served
136,170
State system code
FIPS 48
Billing frequency
Monthly. Active accounts receive a water utility bill each month, with the exact due date varying by cycle and never falling on weekends or holidays.
Provider briefing
How this utility’s billing works
City of Carrollton Utility Customer Service operates as a municipal department serving Carrollton. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Seasonal increasing block tiers for residential water, with a $17.14 minimum monthly charge including the first 2,000 gallons. October-April use over 2,000 gallons is $4.27 per 1,000 gallons; May-September use is $4.27 for the next 8,000 gallons, $5.74 for the next 15,000, and $7.16 above 25,000. The City enacted a further FY2026 increase effective January 1, 2026, averaging about 7.5% overall.. Bills are generated monthly. active accounts receive a water utility bill each month, with the exact due date varying by cycle and never falling on weekends or holidays., and a typical residential cost reference is Using the published rate schedule as displayed, 5,000 gallons of residential water is approximately $29.95 ($17.14 minimum plus three 1,000-gallon units at $4.27) and residential sewer is approximately $19.43 minimum plus the applicable winter-average sewer volume at $4.70 per 1,000 gallons. A complete 2026 total must also include sanitation and any other services; the City’s FY2026 notice reports minimum water users increased about $1.73 per month and higher-usage residential customers may see increases up to about $3.50.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Residential sewer has a $19.43 minimum including the first 2,000 gallons and $4.70 per 1,000 gallons over that amount. Sewer volume is based on the average water consumption from January, February, and March (Winter Quarter Average) for the remainder of the year. New residential service is assumed at 8,000 gallons per month until a winter average exists; if actual use is lower during the first three months, the customer may request that lower average. Commercial/industrial sewer generally follows water use unless a deduct meter documents significant non-sewered use.
Meter and infrastructure notes
Carrollton bills from water-meter readings on monthly cycles and maintains monthly meter-read schedules. The portal displays water usage and 24-month billing history, but the reviewed public pages do not identify AMI/AMR hardware or a universal remote-transmission interval.
Emergency water support
Report a leak or water emergency
(972) 466-3425, 24/7 after-hours emergency assistance for water main breaks, sewer backups, leaking hydrants, low water pressure, and after-hours restoration. Regular Utility Customer Service is (972) 466-3120.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Carrollton
City of Carrollton Utility Customer Service is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.