Municipal Department
City of Cedar Park Utility Billing Department
Serving Cedar Park and connected areas of the Cedar Park utility service area
Population served
The City’s water-utility code estimates the 2024 water service-area population at approximately 101,648; the Census Bureau estimates Cedar Park city itself at approximately 78,380 residents in 2024. The utility bills city water, wastewater, trash, and certain district-related charges, so the billing footprint is larger than the city’s residential population alone.
State system code
FIPS 48
Billing frequency
Monthly. The service area is divided into four geographic billing cycles: Cycle 1 bills mail on the 17th and are due by the 2nd; Cycle 2 mails on the 24th and is due by the 9th; Cycle 3 mails on the 1st and is due by the 16th; and Cycle 4 mails on the 8th and is due by the 23rd. Bills are due by 5:00 p.m. on the printed due date.
Provider briefing
How this utility’s billing works
City of Cedar Park Utility Billing Department operates as a municipal department serving Cedar Park and connected areas of the Cedar Park utility service area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing block tiers with a residential base that includes the first 2,000 gallons. The current City rate page lists $19.90 for 0–2,000 gallons, then $4.49 per 1,000 gallons for 2,001–10,000, $5.40 for 10,001–15,000, $6.47 for 15,001–20,000, and $9.71 above 20,000. Residential wastewater has a $23.00 base including 2,000 gallons and charges $4.40 per additional 1,000 gallons. The standard invoice may also include $21.42 trash/recycling, $0.89 household hazardous waste before tax, and location-specific Utility Debt Service or Fire Protection fees.. Bills are generated monthly. the service area is divided into four geographic billing cycles: cycle 1 bills mail on the 17th and are due by the 2nd; cycle 2 mails on the 24th and is due by the 9th; cycle 3 mails on the 1st and is due by the 16th; and cycle 4 mails on the 8th and is due by the 23rd. bills are due by 5:00 p.m. on the printed due date., and a typical residential cost reference is At 5,000 gallons, the published residential water charge is approximately $33.37 ($19.90 base plus three 1,000-gallon increments at $4.49), and wastewater is approximately $36.20 ($23.00 base plus three increments at $4.40). At 7,000 gallons, water is approximately $42.35 and wastewater approximately $45.00. Adding the listed $21.42 trash/recycling and approximately $0.96 household-hazardous-waste charge before any tax or district add-ons produces a typical combined City invoice of roughly $92–$110 per month, depending on exact usage, taxes, and location-specific fees.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Residential wastewater is billed monthly from metered water consumption, with the first 2,000 gallons included in the $23.00 base and each additional 1,000 gallons charged at $4.40. Once each year, Cedar Park re-averages a residence’s sewer usage using the December, January, and February billed-consumption period, when outdoor irrigation is normally lower, and uses that result for the year. A customer may request in writing once per year to have sewer re-averaged using three consecutive months in the current year; approved requests are not retroactive. The City specifically recommends turning off irrigation from mid-October through February to avoid inflating the annual average.
Meter and infrastructure notes
Cedar Park uses AMI digital water meters and provides the Sensus-powered ‘You’re Running the SH2Ow’ portal at https://my-cedar.sensus-analytics.com/ for hourly usage, leak detection, and customer-set alerts. The City’s utility pages direct customers to the portal for near-real-time usage monitoring; the public pages do not identify a single manufacturer for every installed meter or a universal daily read time. Billing remains monthly in four geographic cycles, while the usage portal can expose hourly data between bills.
Emergency water support
Report a leak or water emergency
512-260-4600, press 0, for immediate after-hours, weekend, or holiday utility problems and dispatcher connection. For a leak on public property or a non-customer-side leak, Public Works lists 512-401-5550. Utility Billing’s normal number is 512-401-5300.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Cedar Park and connected areas of the Cedar Park utility service area
City of Cedar Park Utility Billing Department is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.