Payment channels

Pay City of Floresville Utility Administration Department

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The City page identifies online payment and the MyCivic Utilities app but does not name the processor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

A current public portal link was not identified for this provider.

Telephone payment

Phone IVR

877-394-8866 for credit/debit-card payment, balance checks, and due-date checks. Option 4 or the payment website supports payment-by-text enrollment.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Call 877-394-8866 and choose option 4, or use the City's payment website to enroll in payment by text. The City also offers the MyCivic Utilities app for Apple and Google/Android devices.

Mail-in address

City of Floresville Utility Administration, 1120 D Street, Floresville, TX 78114; the reviewed page publishes the department contact but the current mailing lockbox address should be confirmed with City Hall.

Counters, drop boxes, and office hours

Utility Administration handles account setup and payment processing through City Hall during regular business hours. Cash or money order and checks are accepted by mail or in person; card payments are available by phone, online, in the app, or by text. Exact public counter hours are not rendered in the reviewed page.

Accepted digital instruments

What you can use online

Credit/debit cards by phone, online, MyCivic Utilities app, and text; automated ACH draft from checking or savings; and payment extensions requested in person. The City does not list card-brand or wallet details.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The current Floresville utility page does not expose the online, phone, app, or text processing fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Floresville Utility Administration Department and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →