Delinquency and service protection

Understand the shut-off process before it reaches your door

The safest time to ask about a past-due balance, payment arrangement, or hardship protection is before the final notice. This page translates the provider’s published rules into a practical checklist.

Customer protection notice

Review the delinquency rules before your service is interrupted

A past-due balance can trigger fees or a shut-off process. Contact the provider promptly if a notice is incorrect, a payment is pending, or a household needs assistance.

Grace period

Payment is due by 5:00 p.m. on the 10th. Payments after the deadline receive a 20% late fee. The reviewed current page does not state the exact cutoff date after the late-fee trigger.

Late charges

A 20% late-payment charge is applied automatically to the total amount due after 5:00 p.m. on the 10th. The City also publishes a $75 basic cut-in fee and current water/sewer connection charges, but the reviewed page does not expose a returned-check fee.

Shut-off timeline

Bills are sent by the 28th and due by 5:00 p.m. on the 10th; a 20% late fee applies after the deadline. The City page does not render the final notice date or physical cutoff day, so the complete timeline must be confirmed with Utility Administration.

Reconnection

A dedicated this detail was not publicly posted. The reviewed current utility page does not publish the standard or after-hours reconnection fee. A basic cut-in fee of $75 is listed for new water/sewer service.

Notice and timing

How delinquency is handled

Grace period after the due date

Payment is due by 5:00 p.m. on the 10th. Payments after the deadline receive a 20% late fee. The reviewed current page does not state the exact cutoff date after the late-fee trigger.

Late-fee calculation

Disconnection timeline

Statutory warning protocol

What notice should you expect?

The reviewed Floresville materials do not document a delinquency-specific mailed notice, automated call/text sequence, colored paper, or door hanger. Customers may request an extension in person.

If a notice seems wrong

Document the account balance, payment confirmation, notice date, and any household medical or accessibility concern. Then call the provider using the contact information on its official bill or profile before the stated deadline.

Restoring service

Reconnection costs and timing

Need a payment arrangement?

Ask before the shut-off date

Tell the customer-service representative that you are responding to a delinquency notice and ask specifically about installment plans, hardship protection, charity referrals, and the amount required to stop the disconnection order.

Customer protection guide

What to do when a bill becomes urgent

A delinquency notice from City of Floresville Utility Administration Department should be treated as a time-sensitive account document. Read the exact due date, amount required, notice method, and contact instructions on the notice, then compare them with the provider details in this guide.

If you have already paid, gather the confirmation number and posting date. If you cannot pay the full amount, call before the stated shut-off date and ask about arrangements, hardship protections, agency referrals, and the minimum amount needed to pause action.

Keep the conversation specific: ask what will stop the order, when the payment must post, whether a reconnection fee applies, and whether the utility requires a separate request for medical, accessibility, or household-protection status.

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