City of Frisco Utility Billing

Provider briefing

How this utility’s billing works

City of Frisco Utility Billing operates as a municipal department serving Frisco municipal water, wastewater, solid-waste, and related utility service area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as Increasing block tiers with a minimum that includes the first 2,000 gallons. Rates effective January 1, 2026 are $26.02 for the first 2,000 gallons; $5.76 per 1,000 gallons from 2,001–15,000; $6.70 from 15,001–25,000; $7.17 from 25,001–40,000; $8.29 from 40,001–80,000; and $9.96 above 80,000 gallons. The service-rates page identifies the increase as Ordinance No. 25-09-48.. Bills are generated monthly utility billing. the water meter division reads every meter each month; the exact statement date and due date vary by account and billing cycle., and a typical residential cost reference is For an ordinary inside-city residential account, 5,000 gallons is approximately $43.30 for water ($26.02 minimum plus three 1,000-gallon units at $5.76), while 7,000 gallons is approximately $54.82. Applying the corresponding sewer schedule to the same illustrative winter-average consumption produces combined water-and-sewer subtotals of about $105.82 at 5,000 gallons and $133.48 at 7,000 gallons, before solid waste, stormwater, taxes, or other charges.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

Residential sewer is $38.31 minimum for the first 2,000 gallons and $8.07 per 1,000 gallons or fraction above 2,000. For single-family customers, the monthly sewer consumption is calculated by averaging billed consumption for three of four winter months—December, January, February, and March—after removing the highest month, then applying the rates. The $38.31 minimum still applies when the resulting consumption does not exceed 2,000 gallons. At 5,000 gallons the illustrative sewer charge is $62.52; at 7,000 gallons it is $78.66.

Meter and infrastructure notes

Frisco's Meter Division reads every meter each month. Existing meters use radio transmitters and mobile computer receivers for drive-by AMR collection, while the City is converting meters from AMR radio signals to AMI cellular signals. A City report describes the AMI radio-read technology as sending readings hourly; the current meter page confirms the AMR-to-AMI conversion but does not publish a completion date or current vendor. The portal and MyCivic Utilities app provide account access, while billing remains monthly.