City of Garland Water Utilities / Utility Customer Service

Provider briefing

How this utility’s billing works

City of Garland Water Utilities / Utility Customer Service operates as a municipal department serving Garland municipal water, wastewater, sanitation, stormwater, and regional water-service area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as Increasing block tiers plus a meter-size base charge. FY2026 residential water rates effective October 1, 2025 for a 5/8-inch meter are $24.70 base per month, plus $6.13 per 1,000 gallons for 0–3,000 gallons, $7.26 per 1,000 for 3,001–15,000, and $10.90 per 1,000 over 15,000. Larger meter sizes carry higher base charges; the City bills the customer charge for meter reading, account service, and billing separately from metered volume.. Bills are generated monthly combined utility billing. garland divides the city into 20 geographic billing cycles; meters are read approximately the same date each month, bills cover about 28–32 days, and payment is due 20 days after the bill is issued. the bill can combine water, sewer, electricity, sanitation, and stormwater services where applicable., and a typical residential cost reference is For a 5/8-inch residential account, 5,000 gallons is approximately $57.61 for water ($24.70 base, three units at $6.13, and two units at $7.26); 7,000 gallons is approximately $72.13. Using the established-winter-average sewer calculation at 98% of the illustrative consumption produces combined water-and-sewer subtotals of roughly $95.90 at 5,000 gallons and $120.83 at 7,000 gallons, before electric, sanitation, stormwater, taxes, or other combined-bill charges.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

For single-family residential accounts with an established winter average, Garland calculates sewer from the average monthly metered water consumption on the December, January, February, and March statements. The monthly sewer bill is capped at the established winter average, and if actual consumption is lower, the City bills the lesser amount using 98% of actual water usage; the single-family cap is 17,000 gallons. The FY2026 rate is $12.27 base plus $5.31 per 1,000 gallons. New accounts without a winter average use 98% of actual usage with a 9,000-gallon cap until the average is established. Duplex and apartment formulas differ and are described in the official sewer schedule.

Meter and infrastructure notes

Garland operates 20 geographic billing cycles, reads water meters approximately monthly, and bills each cycle over roughly 28–32 days. The City's billing information identifies Automated Meter Reading, and Garland uses remote meter-reading processes integrated into its billing system; the public material reviewed does not publish a current water AMR/AMI vendor, radio interval, or guaranteed hourly telemetry schedule. MyMeter provides consumption graphs and bill history, while Utility Customer Service can request a re-read when a customer disputes usage.