Payment channels

Pay City of Kerrville Utility Billing Department

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Tyler Technologies Municipal Online Services. Kerrville’s official FAQ directs customers to the Kerrville-specific Municipal Online portal for utility account registration, card auto-pay, and bill payment. The City also offers e-billing by request and a separate average-monthly-billing program after 12 months of history.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

The 24/7 automated payment number is 833-262-5903 for debit or credit cards. Utility Billing representatives are available at 830-258-1504 from 8:00 a.m. to 5:00 p.m. Monday through Friday; after-hours water or wastewater emergencies go to police dispatch at 830-257-8181.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Kerrville does not publish a water-bill text-to-pay keyword or SMS payment enrollment path. Kerr County CodeRED can send emergency and drinking-water-contamination alerts by SMS, voice, email, or app after a resident registers, but this is an emergency-notification service rather than a payment mechanism. Customers should use Municipal Online Services or 833-262-5903 for payments.

Mail-in address

City of Kerrville, Utility Billing, 701 Main Street, Kerrville, TX 78028. The City specifies that mailed utility payments must be by check and are recorded on the date delivered by the postal service; a postmark does not determine the payment date.

Counters, drop boxes, and office hours

Payments can be made at Utility Billing, 701 Main Street, Kerrville, TX 78028, during the City’s published customer-service hours of Monday through Friday 8:00 a.m. to 5:00 p.m. A payment drop box is located in the City Hall parking lot for after-hours payments. The public page identifies the address and drop box but does not publish a collection cutoff or list all counter instruments beyond the payment-method rules; mailed payments are check-only, while the City accepts card, cash, check, and other listed methods in the available channels.

Accepted digital instruments

What you can use online

The City supports online and IVR debit/credit-card payments, card auto-pay through Municipal Online Services, automatic monthly bill deductions, bank drafts, e-billing, mailed checks, and in-person payment. The published fee and payment pages do not list Apple Pay, Google Pay, PayPal, or specific card-brand restrictions for the online portal; verify the portal’s current card list and any displayed processing fee at checkout.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. In the reviewed current public payment instructions. Kerrville publishes its account, deposit, late, disconnect, reconnect, returned-item, and new-account fees but does not display a separate online or IVR convenience surcharge. The final amount shown by Municipal Online Services or the automated phone system controls.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Kerrville Utility Billing Department and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →