Alternative channels
Mail, text, and in-person payment instructions
Pay by text
A dedicated this detail was not publicly posted. The reviewed Killeen payment pages do not publish a text-to-pay keyword or enrollment sequence. Delinquency notifications are sent by phone, text, and email, but that notification service is not described as a payment-enrollment channel.
Mail-in address
A dedicated this detail was not publicly posted. The reviewed Killeen Utility Collections page explains online, phone, mail, and secure-drop-box channels but does not expose a dedicated remittance street or lockbox address in the accessible text. Customers should use the payment coupon instructions or contact 254-501-7800 before mailing a check.
Counters, drop boxes, and office hours
Utility Collections is at the City’s utility building; the public page lists new four-day hours effective April 6, 2026, Monday through Thursday, 7:00 a.m. to 6:00 p.m. Payments and service requests can be handled through the office and the Utility Collections drive-through/secure drop box. Same-day service requires a request by the posted cutoff, and after-hours start, transfer, and reconnect work is available through 254-501-7800 with an additional fee. The page does not provide a complete counter payment-instrument list.