City of Longview Utility Billing Services / Water Utilities Department

Provider briefing

How this utility’s billing works

City of Longview Utility Billing Services / Water Utilities Department operates as a municipal department serving Longview. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as Uniform volumetric water rate after a fixed minimum/demand charge, rather than increasing residential usage tiers. The FY2025-26 City fee memorandum sets the inside-city 5/8-inch minimum up to 2,000 gallons at $11.03 and usage above 2,000 gallons at $2.95 per 1,000 gallons. The latest public rate table identifies outside-city 5/8-inch minimum as $19.52 in the Oct. 2024 schedule and usage above 2,000 gallons at $4.20; customers outside the corporate limits should confirm any current update. Residential refuse, sewer, and stormwater are separate bill lines.. Bills are generated monthly. the city bills water, sewer, and sanitation on a monthly utility bill; the detailed billing-cycle map assigns accounts to geographic cycles. the sewer component is recalculated annually in march from the prior winter average, while water is billed from current metered consumption., and a typical residential cost reference is Using the FY2025-26 inside-city water figures, 5,000 gallons is about $19.88 for water ($11.03 minimum plus 3,000 gallons at $2.95). The latest public sewer table lists a residential/all-others base of $12.65 plus $4.15 per 1,000 gallons of the established winter-average amount, with a 5,000-gallon average producing about $25.10. Adding the current basic residential garbage charge of $19.85 and 8.25% tax produces a planning total near $72-$75 before stormwater and any other account line. At a 7,000-gallon winter average, water is about $25.78 and sewer about $33.40, putting the comparable total near $83-$86 before stormwater. The public rate page still labels its sewer table effective Oct. 1, 2024, so customers should confirm the latest sewer amount when budgeting for 2026.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

Residential sewer is not separately metered. Longview averages household water use during November, December, and January as billed in December, January, and February; the new residential sewer charge appears on the March bill. The latest City example subtracts a 2,000-gallon minimum, charges $12.40 for that minimum and $3.95 per 1,000 gallons above it, and caps the residential charge at a 22,000-gallon average/$88.30 or the current equivalent. New residential customers without winter history are initially set at a 6,000-gallon average, and transfers carry the established sewer charge. The City says leaks in the winter months should be reported by May for possible adjustment.

Meter and infrastructure notes

Longview bills water monthly and exposes usage information through Utility Access, but the public customer-facing pages do not identify the water meter manufacturer, AMI/AMR deployment percentage, or a guaranteed transmission interval. The sewer winter-average process uses current billed water consumption from November-January, and the portal can show account usage history. Customers should treat the published technology as an online usage-access capability rather than assume that every meter transmits hourly data.