City of Midlothian Utility Billing Department

Provider briefing

How this utility’s billing works

City of Midlothian Utility Billing Department operates as a municipal department serving Midlothian and the City of Midlothian retail water and wastewater service area in Ellis County. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as Increasing block tiers with a minimum charge covering the first 2,000 gallons. Effective June 10, 2025, a 3/4-inch residential meter inside city limits has a $33.03 monthly minimum; volume is $5.11 per 1,000 gallons for 2,001–10,000, $5.86 for 10,001–20,000, and $6.61 for 20,001 gallons and above. Outside-city rates are higher, and larger meters have larger minimum charges.. Bills are generated monthly. bills are mailed on the last working day of each month and payment is due on the 15th. water meters are read monthly; the sewer average is recalculated and adjusted on may 1 each year., and a typical residential cost reference is For a typical inside-city 3/4-inch residential meter using 6,000 gallons, water is approximately $53.47: $33.03 minimum plus four 1,000-gallon units at $5.11. Sewer depends on the customer’s preceding winter average rather than the current month; at a 6,000-gallon winter-average example, the $38.76 wastewater base plus six units at $10.08 would be approximately $99.24, producing an illustrative water-and-sewer total near $152.71 before garbage, recycling, administrative charges, or tax.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

Midlothian calculates residential wastewater from the preceding winter average of water use. The current fee schedule uses water consumed from mid-November through mid-February, recalculates the average, and adjusts it on May 1 each year; the new-customer packet explains that December, January, and February are used to represent indoor use and that new customers are charged the current City residential average until the May recalculation. The FY2026 schedule lists a $38.76 residential wastewater base and $10.08 per 1,000 gallons; the public schedule does not state a separate residential sewer cap.

Meter and infrastructure notes

Midlothian states that water meters are read monthly and record gallons. The customer packet says the meter is read each month, while WaterSmart provides usage tracking and leak alerts. The public material reviewed does not identify a manufacturer, AMR/AMI radio interval, or universal hourly transmission schedule; customers should call Utility Billing or the water-treatment operations contact if a meter lacks WaterSmart capability.