Payment channels

Pay City of Midlothian Utility Billing Department

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Tyler Technologies Municipal Online Services. The City’s official payment page links to the Midlothian-specific portal for sign-in/registration and online utility-account payments. Midlothian’s WaterSmart program is a separate usage and leak-alert portal at https://midlothian.watersmart.com and may also display or facilitate bill payment.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

The 24/7 automated payment number is 866-907-3821 for Visa or Mastercard credit-card payments. Customers may also call Utility Billing at 972-775-7130 and press option 1; the IVR requires the eight-digit account number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Midlothian’s official payment pages do not publish a bill-payment SMS keyword, short code, or text-to-pay enrollment procedure. The City promotes WaterSmart at midlothian.watersmart.com for usage monitoring and leak alerts, and City emergency/news channels may carry water notices, but payment should be made through Municipal Online Services, the 24/7 IVR, bank draft, mail, or the drop box.

Mail-in address

City of Midlothian Utility Billing Department, 215 N. 8th Street, Midlothian, TX 76065. This is both the published physical and mailing address for water and sewer payments; include the eight-digit account number and bill remittance information.

Counters, drop boxes, and office hours

Utility Billing accepts cash, check, money order, Visa, and Mastercard at the Utility Billing Office in City Hall, 215 N. 8th Street, Midlothian, TX 76065. Office hours are Monday through Friday 8:00 a.m. to 5:00 p.m. After-hours payments can be placed in the outside drop box on the west side of City Hall or the drop box at the Utility Billing office door. The City states that a drop-box payment after 8:00 a.m. on the 26th is late and does not prevent late fees or disconnect action.

Accepted digital instruments

What you can use online

The City accepts Visa and Mastercard credit/debit cards online and through the 24/7 IVR, recurring automatic bank drafts, and bank bill-payment arrangements. In-person and mail channels accept cash, check, money order, Visa, and Mastercard. The reviewed official pages do not list ACH one-time checkout, Apple Pay, Google Pay, PayPal, Discover, or American Express.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. In the current public payment instructions. Midlothian identifies the accepted Visa/Mastercard instruments and the $50 after-hours reconnect fee, but the online and telephone card-processing convenience fee is not displayed on the official pages reviewed. Customers should verify the final portal/IVR total before authorizing a card payment.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Midlothian Utility Billing Department and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →