Payment channels

Pay City of San Juan Utility Billing Department

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Tyler Technologies Municipal Online Services. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

833-931-7120, the pay-by-phone number published by the City; general Utility Billing is 956-223-2200.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The City provides a separate Text My Gov alerts/app service, but the reviewed utility pages do not document text-to-pay enrollment, a payment keyword, or an SMS shortcode. Customers should use the Municipal Online quick-pay portal or the IVR number for payments.

Mail-in address

City of San Juan Utility Billing, 512 S. Nebraska Avenue, San Juan, TX 78589. The reviewed public pages provide the City Hall address but do not expose a separate lockbox address.

Counters, drop boxes, and office hours

Utility payments are accepted at the City Hall office, 512 S. Nebraska Avenue, San Juan, Texas 78589. Office hours are Monday–Friday, 8:00 a.m.–5:00 p.m.; drive-through hours are Monday–Friday, 8:30 a.m.–4:30 p.m. The portal warns that a $25 disconnect fee is added once an account is placed on the disconnect list. The exact desk payment instruments and drop-box schedule are not enumerated in the current page text.

Accepted digital instruments

What you can use online

The Municipal Online portal supports quick pay and registered account management; the City also offers phone payment. The accessible pages do not enumerate card brands, ACH/e-check, Apple Pay, Google Pay, or recurring bank-draft instruments.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. No exact 2026 online or phone convenience fee is displayed in the current San Juan utility pages.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of San Juan Utility Billing Department and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →