Municipal Department
City of Smiley Utilities Department
Serving Smiley
Population served
Approximately 500–700 residents and City utility customers; the City does not publish a separate current CWS service-population figure.
State system code
FIPS 48
Billing frequency
Monthly. Utility payments are due on the 20th of each month; if the 20th falls on a weekend or holiday, the due date is the following business day and the late fee is added on the second business day thereafter.
Provider briefing
How this utility’s billing works
City of Smiley Utilities Department operates as a municipal department serving Smiley. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Fixed base plus volumetric charge. The City's October 2024 schedule lists in-town residential water $16.00 for 0–2,000 gallons and $4.38 per 1,000 gallons above 2,000; out-of-town residential base is $20.00 with $4.64 per 1,000 gallons above 2,000. Commercial rates differ.. Bills are generated monthly. utility payments are due on the 20th of each month; if the 20th falls on a weekend or holiday, the due date is the following business day and the late fee is added on the second business day thereafter., and a typical residential cost reference is Using the published in-town residential schedule, a 5,000-gallon bill is approximately $29.14 for water before sewer, trash, street, and other charges, while 7,000 gallons is approximately $37.90. The same schedule lists a combined 0–2,000-gallon utility total of $77.37 including sewer, trash, and street charges, so the complete bill is higher than the water-only calculation.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
The published schedule lists a flat in-town residential sewer charge of $21.12 for the 0–2,000-gallon base, with the total utility schedule adding volumetric water usage above 2,000 gallons. The reviewed materials do not publish a separate sewer winter-average calculation.
Meter and infrastructure notes
The reviewed Smiley materials identify monthly utility billing but do not identify AMI/AMR equipment, vendor, transmission interval, or route-reading schedule. The City publishes a backup-of-water-service form and account-transfer form.
Emergency water support
Report a leak or water emergency
A dedicated this detail was not publicly posted. City Hall/utility contact is 830-587-6220. The reviewed current utility page does not identify a separate 24/7 water-main or sewer emergency hotline.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Smiley
City of Smiley Utilities Department is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.