Payment channels

Pay City of Smiley Utilities Department

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as GOV-PAY. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

830-587-6220 for City utility phone payments; no separate IVR vendor number is published.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

No pay-by-text keyword, shortcode, or enrollment process is documented. The City offers online Gov-Pay payment and phone payment instead.

Mail-in address

City of Smiley Utilities, P.O. Box 189, Smiley, TX 78159. The physical office is 207 Steele Street, Smiley, TX 78159.

Counters, drop boxes, and office hours

City Hall is at 207 Steele Street, Smiley, Texas 78159, with published hours Monday–Friday, 8:00 a.m.–noon. Credit cards, checks, and money orders are accepted at City Hall; checks and money orders may be placed in the front drop box. No cash is accepted.

Accepted digital instruments

What you can use online

Gov-Pay online accepts Visa, MasterCard, American Express, Discover, and ACH. The City also offers phone payment at 830-587-6220 and ACH utility drafting. Online payment confirmation is emailed by Gov-Pay.

2026 transaction pricing

Convenience fees

Credit-card convenience fee is 2.50% with a $3.00 minimum. The portal displays separate card and check convenience-fee fields; ACH returned items can incur a $25 returned-item fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Smiley Utilities Department and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →