Payment channels

Pay City of Stephenville Water Department / Utility Billing

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The current City page does not identify the online payment vendor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

A current public portal link was not identified for this provider.

Telephone payment

Phone IVR

866-271-6178 is the published telephone water-bill payment number. The City does not state whether it is a fully automated IVR or staffed card line.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

No current text-to-pay keyword or opt-in workflow is published. The City offers a mobile app and online billing, but app notifications are not documented as text payment enrollment.

Mail-in address

City of Stephenville City Water Department, 298 W. Washington Street, Stephenville, TX 76401.

Counters, drop boxes, and office hours

Pay in person at City Hall, 298 W Washington Street, Stephenville, TX 76401, Monday through Friday 8 a.m.–5 p.m. A drop box is located in the Cowboy Capital of the World Plaza across from City Hall. The City accepts payment through its online service, mobile app, telephone, and office; exact desk card brands are not stated in the current page.

Accepted digital instruments

What you can use online

The City provides online bill pay, a Stephenville mobile app, telephone payment at 866-271-6178, and automatic bank draft. The current page does not list card brands or wallet support; bank-draft availability is confirmed.

2026 transaction pricing

Convenience fees

The current accessible billing page does not publish the online, phone, or app convenience fee. not publicly stated pending the payment screen or Utility Billing confirmation.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Stephenville Water Department / Utility Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →