Payment channels

Pay City of Texas City Utility Billing Department

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(844) 793-0466, automated 24/7 payment line.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The reviewed official pages do not publish Texas City-specific text-to-pay keywords or enrollment steps.

Mail-in address

P.O. Box 3837, Attn: Utility Customer Service, Texas City, TX 77592-3837.

Counters, drop boxes, and office hours

Interim City Hall, 2000 Texas Avenue, Texas City, TX 77590, Monday-Friday 8:00 a.m.-5:00 p.m.; retail payment locations are also available locally, and a drop box is next to Moore Memorial Library.

Accepted digital instruments

What you can use online

InvoiceCloud accepts credit cards, Apple Pay, Google Pay, PayPal, Venmo and e-checks; automatic draft is also available. The City warns it does not accept overdue-account payments by unsolicited phone calls.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The reviewed payment page does not expose the exact current online fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Texas City Utility Billing Department and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →