Independent U.S. water utility directory · 2026 edition
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Delinquency and service protection

Understand the shut-off process before it reaches your door

The safest time to ask about a past-due balance, payment arrangement, or hardship protection is before the final notice. This page translates the provider’s published rules into a practical checklist.

Notice and timing

How delinquency is handled

Grace period after the due date

A dedicated this detail was not publicly posted. . Tyler prints the due date on each monthly statement and the service agreement requires payment by that date, but the current public materials do not state a fixed number of post-due grace days before late action.

Late-fee calculation

The current fee schedule lists a $15 late-notice fee when a Late Notice is generated, a $50 delinquent-disconnection fee, and a $35 returned-payment fee. The current City service agreement warns that untimely payment may result in late fees and termination. The schedule also lists a $25 meter recheck fee with one free recheck in a 12-month period, a $25 return-trip/additional-daytime-trip fee, and a $50 meter-testing fee.

Disconnection timeline

The Tyler code states that if a bill is not paid when due, the City may turn off or disconnect water and/or sewer, and service is not restored until the delinquent amount and restoration-related fee are paid. The current public code and service agreement do not publish an exact day-count sequence from the due date through notice, field order, and physical shutoff.

Statutory warning protocol

What notice should you expect?

The fee schedule confirms a $15 charge when a Late Notice is generated, but the City does not publicly specify the number of warning notices, mailing cadence, automated call or text sequence, door hanger, or final-disconnection interval. The service agreement states that failure to pay on time may lead to late fees and service termination, and the code provides a hearing opportunity before a sewer discontinuance.

If a notice seems wrong

Document the account balance, payment confirmation, notice date, and any household medical or accessibility concern. Then call the provider using the contact information on its official bill or profile before the stated deadline.

Restoring service

Reconnection costs and timing

$50 delinquent-disconnection fee is listed for restoration following delinquency. A separate $50 after-hour turn-on/off fee applies to after-hours service actions, while a $25 return-trip/additional-daytime-trip fee may apply when another daytime visit is required. Tyler does not publish a single combined standard-hours reconnection price beyond these separate charges.

Need a payment arrangement?

Ask before the shut-off date

Tell the customer-service representative that you are responding to a delinquency notice and ask specifically about installment plans, hardship protection, charity referrals, and the amount required to stop the disconnection order.

Customer protection guide

What to do when a bill becomes urgent

A delinquency notice from CITY OF TYLER should be treated as a time-sensitive account document. Read the exact due date, amount required, notice method, and contact instructions on the notice, then compare them with the provider details in this guide.

If you have already paid, gather the confirmation number and posting date. If you cannot pay the full amount, call before the stated shut-off date and ask about arrangements, hardship protections, agency referrals, and the minimum amount needed to pause action.

Keep the conversation specific: ask what will stop the order, when the payment must post, whether a reconnection fee applies, and whether the utility requires a separate request for medical, accessibility, or household-protection status.

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