City of Victoria Utility Billing Office

Provider briefing

How this utility’s billing works

City of Victoria Utility Billing Office operates as a municipal department serving Victoria. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as Increasing block tiers with meter-size base charges. The current City code rate schedule lists a 3/4-inch residential water base charge of $18.21 with the first 2,000 gallons included, then $2.50 per 1,000 gallons for 3,000–10,000 gallons, $2.55 per 1,000 gallons for 11,000–25,000 gallons, and $2.75 per 1,000 gallons above 25,000 gallons. Customers outside the territorial limits pay 1.5 times the listed water service charge. A drought-contingency conservation rate can multiply applicable consumption charges by 2.0 for approved new-planting or swimming-pool initial-fill exceptions.. Bills are generated monthly. the city bills water, sewer, and garbage through the utility billing office; the published sewer ordinance and current customer materials describe monthly charges and a recurring monthly bill., and a typical residential cost reference is Using the published 3/4-inch base rates, a typical 5,000–7,000-gallon home has a water charge of approximately $25.71–$30.71 before sewer, garbage, and any other charges. A normal residential sewer bill adds a $22.68 base and a winter-average-based consumption component; therefore a reasonable water-plus-sewer subtotal is approximately $48–$65 per month before garbage, depending on the customer’s winter average and the precise monthly consumption. The City’s FY2026 public budget materials show $18.21 water and $22.68 sewer as the minimum residential service charges; those figures exclude usage and solid-waste charges.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

Victoria recalculates a residential Sewer Winter Average each year from the customer’s metered water consumption on the last complete December, January, and February billing period. The current code describes averaging those three monthly readings, deducting the 2,000 gallons included in the sewer base, multiplying the adjusted average by 90 percent to create the net billing average, and applying the sewer consumption tier schedule. For the 3/4-inch residential meter, the sewer base is $22.68; the published sewer variable rates are $2.25 per 1,000 gallons for 3,000–10,000 gallons, $2.50 for 11,000–25,000, and $3.15 above 25,000. The new average takes effect in April and remains for one year; yard-meter use does not affect the residential sewer average. Repair documents for a leak during the prior 90 days may be submitted by May 30 for a possible adjustment, and the Utility Billing Office may require post-repair usage to decrease before granting it.

Meter and infrastructure notes

Victoria operates the WaterWise digital metering portal at https://my-vict.sensus-analytics.com/. City materials say customer meters upload usage several times per day, allowing day-to-day and month-to-month comparisons, custom leak/high-use alerts, and waste detection. The City began a residential meter replacement program with Aqua-Metrics in 2024, while the WaterWise analytics portal identifies the Sensus platform; the public pages do not state that every account has already been converted to a single AMI model or publish a fixed read-day calendar. Bills are issued monthly, and the Utility Billing Office remains responsible for meter-reading questions and service calls.